Ordering & Account:

1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to save your information for faster future purchases, track your order history, and receive exclusive updates.

2. How do I create an account?

You can create an account during the checkout process or by clicking on the "Account" or "Register" link on our website and following the prompts.

3. How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to the carrier's website. You can use this information to track your order's progress. 

4. Can I change or cancel my order after it's been placed?

We process orders quickly, so changes or cancellations may not always be possible. Please contact our Customer Support Team as soon as possible if you need to make a change. We will do our best to accommodate your request. 

5. What payment methods do you accept?

We accepted payment methods, e.g., Visa, Mastercard, American Express, PayPal, etc..

6. Is my payment information secure?

Yes, your payment information is processed securely using industry-standard encryption technology. We do not store your full payment details on our servers.

Shipping:

1. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States and United Arab Emirates.

2. Where do you ship to?

Currently, we only ship within the United States and United Arab Emirates.

3. What is your total delivery timeframe?

Our total delivery timeframe is typically 7-15 business days (Monday to Friday) from the date your order is placed.

4. What is your order processing time?

Order processing takes 1-3 business days (Monday to Friday).

5. When is your order cut-off time?

Our order cut-off time is 05:00 PM (EST), Monday to Friday.

6. Who are your shipping carriers?

We partner with reliable shipping carriers such as USPS, FedEx, UPS. The specific carrier for your order will depend on your location and the order size.

7. What if my package is delayed or lost?

While we do our best to ensure timely delivery, unforeseen circumstances can sometimes cause delays. If your package is significantly delayed or appears to be lost, please contact our Customer Support Team, and we will work with the carrier to resolve the issue. 

Returns & Refunds:

1. What is your return policy?

We offer a 30-day return policy from the date you receive your order. Please refer to our Return & Refund Policy for complete details and eligibility requirements.

2. How do I return an item?

Please visit our Return & Refund Policy for detailed instructions on how to initiate a return.

3. Are there any non-returnable items?

Yes, for hygiene reasons, certain items are non-returnable unless faulty. Please see our Return & Refund Policy Page for a list of non-returnable items.

4. Who pays for return shipping?

You are responsible for return shipping costs unless the return is due to a faulty or incorrect item.

5. When will I receive my refund?

Once we receive your returned item(s) and verify their condition, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Do you offer exchanges?

Yes, we offer exchanges subject to product availability. Please indicate your exchange request when initiating your return. Refer to our Return & Refund Policy Page for more information.

Product Care:

1. Where can I find care instructions for my Lwnix items?

We provide specific care instructions on the garment or accessory care label attached to each item. You can also find general care guidelines on our Care & Instruction Page.

2. What are some general tips for caring for my clothes?

We recommend washing on a gentle cycle with mild detergent, avoiding high heat when drying, and following the specific care label instructions for each item. More detailed tips can be found on our Care & Instruction Page.

Contact Us:

How can I contact Lwnix customer support?

You can contact our Customer Support Team by emailing us at support@lwnix.com

What are your customer support hours?

Our customer support hours are 09:00 AM to 05:00 PM Monday - Friday, 9 AM - 5 PM EST.